PHOENIX (AZFamille) — Valley families are struggling this Thanksgiving week after a senior living facility lost its license to treat people for assisted living and memory care.

People with loved ones at home say they only have 15 days to find other accommodation.

According to the DHS website, Avanti Senior Living in Peoria has received complaints and been under investigation by the state for at least a year. It shows the state issued a notice of intent to revoke Avanti’s license on Nov. 6.

Arizona’s family received a copy of the letter people say they received last week telling them they will have to find their loved ones a new place to live.

Robert Jones, 82, is in the late stages of Alzheimer’s disease and currently resides at Avanti Senior Living. His son, Bobby Jones, says he just moved in three months ago.

“Now we have to put him out of his comfort zone, and he loves it there,” he said. “That doesn’t make me feel good at all. It’s terrible.

Bobby said last week he received an email informing him that the nursing and memory care home had lost its license from the Arizona Department of Health Services and that they needed to move out his father quickly.

“At first they told me 15 days, then they told me as soon as possible. It’s for everyone in the facility,” he said.

Bobby and his wife Betty say it’s been a mad rush to get him out, and things are getting worse by the day as nurses, chefs and caregivers quit, he says, leaving seniors without care appropriate.

“Basically, they lost their license, and everyone has to get out of there within 15 days. How are you going to find a place in 15 days? I mean, we’re all struggling. I feel bad for the people who are out of state. They’re going to have to find a flight around Thanksgiving, good luck, and then look for a place to live,” Betty said.

According to the DHS report, the state found two dozen document violations.

“We were paying a minimum of $6,100 a month. We put down a $3,500 deposit for his move and then they sent me another prorated bill for next month, so they want us to pay for that extra time,” they said.

Additionally, they say they are really feeling the financial pressure of moving again and feel the way the situation has been handled so far is unfair.

“No 30 days notice and I still want money from us.” So what are you going to do?

Arizona’s family reached out to Avanti Senior Living and the attorneys representing them for comment but did not receive a response.

The couple let one of Arizona’s Family reporters into the facility, and she briefly found herself stuck in the memory care wing, which was locked because there were very few caregivers.

See a spelling or grammar error in our story? Please click here to report it.

Do you have a photo or video of a news report? Send it’s ours here with a brief description.

Copyright 2024 KTVK/KPHO. All rights reserved.