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5 lessons learned from the Synapse collapse
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5 lessons learned from the Synapse collapse

When Synapse Financial Technologies declared bankruptcy in April, the financial industry was still reeling from the collapse of Silicon Valley Bank the previous year and the run on some banks that followed.

The failure of Synapse highlighted some of the key risks inherent in fintech programs that rely on a “for the benefit of” account. This is a type of deposit account in which a third party (which may be the bank itself) opens and manages the account at a bank for the benefit of another party.

Fintech platforms offering deposit accounts often open FBO accounts with partner banks to hold their end customers’ funds, which are reflected as a single account in the bank’s records but hold a pool of funds for many end users . Typically, a third party maintains detailed records of customers and transactions in its systems.

When a bank fails, access to deposit accounts is generally frozen until the Federal Deposit Insurance Corp. can assess insurance requirements. The agency needs rapid access to detailed and accurate end-client account information from third-party systems.

However, the Synapse turmoil has brought the other side of the coin to the forefront: what happens when the third party managing an FBO account goes bankrupt and its records become irreconcilable or unavailable? This scenario created significant challenges for Synapse partner banks, leaving some end customers without access to their funds even months later.

On April 22, Synapse filed for Chapter 11. On May 11, its four partner banks lost access to middleware provider Synapse’s records, unable to identify end users for fund withdrawals. According to September 12 Trustee’s reportof the $219 million in custodial FBO accounts, $165 million, or 75 percent, was distributed to end users, with $54 million, or 25 percent, remaining. A recent law firm report Troutman Pepper Iidentified a shortfall of $65 million to $95 million between funds held by banks and amounts owed to fintech end users, with unclear responsibility for customer restoration.

“FBO accounts themselves are not the problem. They have been used for years to support essential banking services and should remain a feature of our banking landscape,” Patrick Haggerty, senior director at financial services consultancy Klaros Group, said in an email. “That said, as use cases have proliferated, so have risks. Banks offering FBO accounts should expect to face increased regulatory scrutiny. Expectations are increasing, particularly regarding contingency plans and financial controls.

In the midst of the Synapse ordeal, the FDIC proposed a record keeping rule last month to strengthen recordkeeping of bank deposits received from third-party or non-bank entities that accept these deposits on behalf of consumers and businesses. The proposal aims to address risks associated with these third-party arrangements, such as faulty account accounting, and to protect depositors.

Troutman Pepper’s report analyzed the root causes of Synapse’s collapse and lessons learned that can be kept in mind to avoid future failures.

Multiple entities, account types

Synapse operated from several entities and accounts, including Synapse Brokerage, after acquiring a small brokerage firm. The new modular banking product opened cash brokerage accounts for its more than 100 fintech partners at four banks. Synapse has encouraged fintechs to use the product because it facilitates the free flow of funds between different banks.

The middleware provider ensured that it knew where the money was and that its strategy for segmenting and distributing services across multiple banks was to keep each partner bank unaware of what fraction of the total deposit base it held , according to the report. Synapse has pushed for modular banking even with existing fintechs, which have embraced the direct model and reportedly moved end-user funds from some fintechs to its brokerage unit without permission.

“The money is in the bank,” Matthew Bornfreund, a partner at Troutman Pepper, told Banking Dive, adding that banks are responsible for knowing who owns that money.