If you see an error message saying NVIDIA Web Helper service has stopped working by opening the GeForce Experience in Windows 11/10, here is how to fix the problem. This issue can occur for several reasons, whether you are playing or starting a game. Here we have gathered some of the most common causes and solutions to fix it.

NVIDIA Web Helper service has stopped working

To repair the NVIDIA Web Helper service has stopped working error, follow these solutions:

1. End GeForce Experience and NVIDIA Web Helper service
2. Log out and log back in
3. Update GeForce Experience
4. Reinstall GeForce Experience
5. Update graphics driver
6. Disable hardware acceleration

To learn more about these solutions, keep reading.

1) End GeForce Experience and NVIDIA Web Helper service

This is the first thing to do when you encounter the aforementioned problem. Even if the NVIDIA Web Helper service has stopped working, as indicated in the information box message, you must manually close all background services.

Some services and background processes continue to run when you close an application by clicking the close button. It would be better to use Task Manager to terminate the corresponding processes. To do this, proceed as follows:

• Right-click on the taskbar and select Task Manager.
• Select NVIDIA GeForce Experience and click the button End of task button.
• Select NVIDIA Web Helper Service and click the button End of task button.

Once finished, close Task Manager and try opening GeForce Experience.

2) Log out and log back in

GeForce Experience requires an account to provide all options. You can use Google, Facebook or any other email account to log in to your account in this app. However, if this app fails to recover your account data, you may encounter the same problem as stated earlier. This can happen when your computer does not have a valid Internet connection. This is why we suggest you log out of your account and log in to it. To do this, proceed as follows:

• Open the GeForce Experience application on your computer.
• Click on the profile avatar visible in the upper right corner.
• Select the Log out option.
• Choose an account you want to log in to.
• Enter account login information.

3) Update GeForce Experience

If you haven’t updated GeForce Experience for a long time, you may encounter this issue on your Windows 11/10 computer. That’s why we suggest you update the GeForce Experience app as soon as possible.

You can head to the official website nvidia.com and download the latest version of GeForece Experience. Then you can follow the installation process to complete the work.

4) Reinstall GeForce Experience

If you already have the latest version of GeForce Experience, there is still a chance that this issue may occur on your computer. This happens after a malware or adware attack. As your files may be damaged by adware or malware, it is better to uninstall the existing application and reinstall it. To uninstall GeForce Experience, you can follow these steps:

• Press Win+I to open the Windows Settings panel.
• Go to Applications > Installed applications.
• Find the NVIDIA GeForce experience.
• Click on the three-dot icon and select Uninstall.
• Click on Following and confirm the uninstallation.

Once you have done that, you need to go to the official website, download the latest version of GeForce Experience and install it accordingly.

5) Update graphics driver

As this issue may occur due to corrupted or outdated graphics drivers, it is highly recommended to update them as soon as possible. You can use the Windows Settings panel to do this. Open Windows Settings and go to Windows Update > Advanced Options > Optional Updates. Here you can find the update. Check the corresponding box and click on the Download and install button.

Read: How to Update Graphics Drivers in Windows

6) Disable hardware acceleration

After doing all these things, you should disable hardware acceleration if you still have the same problem.

I hope these solutions work for you.

Read: NVIDIA GeForce Experience, a problem occurred

Do I need NVIDIA Web Helper?

You must have the NVIDIA Web Helper service if you use GeForce Experience and ShadowPlay. This service helps you run both of these things smoothly on any computer. However, NVIDIA Web Helper Service is not required if you are not using one.

How do I fix NVIDIA backend that is no longer working?

To repair the NVIDIA backend stopped working error in Windows 11/10, you must first end all background processes. Then you can update the graphics driver and GeForce Experience application. Finally, you can disable hardware acceleration.

Read: GeForce Game Ready driver installation error on Windows.