The Directorate General of Civil Aviation (DGCA) on Friday asked airlines to offer basic amenities, such as snacks or refreshments, to passengers in the event of flight delays, stressing that these measures are aimed at giving priority to “passenger comfort in the event of unforeseen disruptions”.

In an article on CAR Section 3, Series M Part IV issued by the DGCA, airlines have been advised to provide facilities to passengers in case of flight delays. These measures are designed to prioritize passenger comfort in the event of unforeseen disruptions.

According to the DGCA advisory, airlines are required to provide drinking water for flights delayed up to two hours. For delays of between two and four hours, airlines must offer tea or coffee as well as snacks or refreshments. For delays greater than four hours, airlines are required to provide meals.

“These provisions aim to improve the passenger experience while meeting their basic needs during prolonged waiting times,” writes the DGAC.

The advisory was issued in response to delays in the national capital caused by low visibility due to fog. On Monday, adverse weather conditions led to at least 15 flight diversions and delays affecting more than 100 flights. The fog season in Delhi usually begins in early December.