ServiceNow (NYSE: NOW), the AI ​​platform for business transformation, and Amazon Web Services (AWS) today announced an expanded strategic collaboration with new capabilities to accelerate AI-driven business transformation for everyone. company levels. A new connector enables the seamless use of multimodal models developed and trained on Amazon Bedrock for GenAI-based workflows in the Now platform. Additional automation solutions and integrations to seamlessly manage security incidents and purchases are now available in AWS Marketplace. By deepening their collaboration with AWS and expanding geographically into Canada and Europe, expected in 2025, the companies are delivering value to their customers in key industries including telecommunications, technology, financial services, education and retail.

Connecting Amazon Bedrock models to ServiceNow helps businesses drive the development and deployment of GenAI solutions. The new connector allows customers to seamlessly connect to their choice of third-party models, based on their specific workflow needs, such as summarization, advanced analysis, or code generation. Data remains private and secure through ServiceNow and AWS, and customers can set up the integration quickly and easily.

“Our partnership with AWS accelerates business transformation for our joint customers,” said Paul Fipps, president of strategic accounts at ServiceNow. “More than ever, organizations are demanding integrated, end-to-end solutions that improve user experience and optimize technology investments. . Together, ServiceNow’s GenAI workflows and AWS’ next-generation cloud capabilities deliver on this promise.

“We are committed to providing our customers with industry-leading tools and resources by leveraging the AWS Marketplace to build, deploy and scale GenAI,” said Chris Grusz, general manager of Technology Partnerships at AWS. “By working with ServiceNow, we help our enterprise customers accelerate GenAI deployments and get the most out of their cloud investments.

Growing Integrated Solutions Now Available on AWS Marketplace

Today, ServiceNow also announced the availability of new solutions on AWS Marketplace, a digital catalog containing thousands of software listings from independent software vendors that make it easier to find, test, purchase, and deploy software that works on AWS.

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  ServiceNow Security Incident Response integration with AWS Security Hub: AWS Marketplace
  – Uses security findings from AWS Security Hub to automate the creation of security incidents in SecOps on the Now platform, often resulting in faster and more efficient incident response and remediation. Resolved incidents and results will then be automatically updated in AWS Security Hub.
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  Integration with Amazon Business Procurement – Integrates Amazon Business Purchasing with ServiceNow Procurement Operations to enable better visibility into approved suppliers, purchase requisitions, price changes, order confirmation, and shipping notifications. This streamlines approval and onboarding of Amazon Business as an enterprise supplier and provides integrated governance and procurement policies for Now Platform users.

Accelerate business outcomes and maximize cloud investments

This announcement builds on the ongoing collaboration between ServiceNow and AWS, bringing AWS’s advanced cloud capabilities to innovative solutions on the Now platform, helping customers accelerate business outcomes, drive value in the cloud, improve digital experiences and reimagine workflows based on GenAI. A number of global enterprise customers, including Bell Canada, Boomi and Pearson, are already seeing remarkable value and significant cost savings.

Bell Canada

“ServiceNow has become the cornerstone of Bell Canada’s enterprise services strategy to streamline and improve end-to-end processes,” said John Watson, President, Bell Business Markets, AI and FX Innovation. “By leveraging the advanced automation and AI capabilities of the Now Powered by AWS platform, we are driving operational excellence and delivering even more value to our customers.

Boomi

“Leveraging the ServiceNow offering for AWS directly supports our mission to accelerate business outcomes,” said Ed Macosky, chief product and technology officer at Boomi. “This collaboration allows us to harness the full power of AI, streamline our workflows and improve digital experiences. throughout our organization. Not only are we achieving significant cost savings, but we are also transforming our GenAI workflows to drive innovation.

Pearson

“ServiceNow has played a fundamental role in the investments we make to improve our workplace efficiency, employee experience and ultimately amplify the value we bring to our customers,” said Marykay Wells, chief information officer at Pearson. “Thanks to AWS Marketplace, we” We are able to accelerate the deployment of Now Platform, thereby accelerating our own business transformation journey.

Availability

ServiceNow solutions are available today on the AWS Marketplace. For more information on how ServiceNow and AWS accelerate digital transformation for joint customers, visit here.

About ServiceNow

ServiceNow (NYSE: NOW) puts AI to work for people. We evolve at the pace of innovation to help our customers transform organizations across industries, while maintaining a trusted, human-centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

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