PROVIDENCE, R.I. (WLNE) — State officials provided guidance and updates to Rhode Islanders impacted by the RIBridges cyberattack during another press conference Monday.

During the briefing, officials did not share any information about the cause of the data breach.

“I know it’s concerning,” Gov. Dan McKee said.

McKee reiterated five steps people can take to protect their personal information: freeze your credit, monitor your credit, request a free fraud alert on your files, use two-factor authentication, and be vigilant.

“Don’t share personal information through unsolicited emails, calls or texts, even if they appear legitimate,” McKee said.

Individuals who use or have used RIBridges to request services or benefits are encouraged to visit cyberalert.ri.gov for active updates and to use the call center at 833-918-6603.

Programs possibly affected include Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Child Care Assistance Program (CCAP), health coverage purchased through HealthSource RI, Rhode Island Works (RIW), long-term services. and supports (LTSS), the general public assistance program (GPA) and home cost sharing.

“At this time, call center staff cannot yet tell individuals if they are part of the breach because Deloitte is still performing this analysis and the call center cannot give you any updates on the status of your benefits, when he shouldn’t have to,” says McKee. “As for benefits, everyone already enrolled in an affected program should be ready by December.”

Meanwhile, the Department of Human Services has moved to paper processing and is extending its hours to help clients.

“We are extending hours of operation from 4 p.m. to 7 p.m. on Tuesdays, Wednesdays and Thursdays this week, and we are also extending our call center hours,” said DHS Director Kimberly Merolla -Brito. “The 4 p.m. to 7 p.m. that I mentioned are in three of our locations, that’s our Pawtucket office and our two facilities in Providence.”

EBT cardholders are advised to freeze and unfreeze their cards or reset the PIN often.

“It can be tedious,” Merolla-Brito said. “If customers don’t want to freeze and thaw, they can change their PIN.”

HealthSource RI customers should have already received a message via email, text message or phone call informing them that they may be impacted by the current cyberattack.

McKee also said Monday that the state still does not know the extent of the data that the cybercriminals accessed, but that it could include dates of birth, Social Security numbers and banking information.