New Delhi (India), December 17 (ANI): The Central Board of Indirect Taxes and Customs (CBIC) has launched a series of initiatives aimed at improving taxpayer experience and enhancing transparency, the ministry said on Tuesday of Finance in a press release.

Covering areas such as inconvenience, import and export of air cargo, and innovative platforms such as CPGRAMS (Centralized Public Grievance Redress and Monitoring System), the new Charter ensures transparency and accountability in service delivery .

By including suggestions for Ease of Doing Business (EoDB), the Charter is tailored to meet the changing needs of taxpayers, reinforcing the government’s commitment to efficiency and responsiveness.

A new platform, the “Ease of Doing Business” tab for giving suggestions, has been launched to enable taxpayers to contribute directly to the Ease of Doing Business (EoDB). This initiative, born from the teachings of Chintan Shivir 2023, allows individuals and businesses to share suggestions for improving tax procedures and policies.

By inviting active participation, the CBIC fosters a collaborative environment in which taxpayers play a vital role in developing a more streamlined and business-friendly tax system.

The Citizen’s Corner online portal has been significantly enhanced to serve as a one-stop shop for tax information.

Designed to equip taxpayers with knowledge, Citizens’ Corner simplifies self-compliance and encourages voluntary adherence to tax regulations, the ministry said in its statement.

Highlighting its rich heritage, CBIC has launched a digital archive showcasing the historical development of indirect taxes in India. This user-friendly platform now offers six (06) interactive menu tiles comprising approximately 82 sub-menus, providing taxpayers with access to videos, webinars and the latest updates on various tax-related topics.

The CBIC archives provide a comprehensive overview of the milestones that shaped the country’s economic trajectory. By preserving and sharing this history, the initiative not only honors the contributions of the institution, but also raises public awareness about the central role of indirect taxes in nation-building, the ministry said.

These initiatives are being carried out by the Directorate General of Taxpayer Services (DGTS) as part of the government’s ongoing efforts to streamline tax administration and foster a business-friendly environment, the statement added. (ANI)

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