December 10, 2024 (NEW YORK) — RapidSOS, the leader in intelligent security, announced that RapidSOS UNITE will deliver enhancements in early 2025 to simplify 911 telecommunicator workflows by further unifying emergency intelligence with RapidSOS HARMONY for a powered end-to-end platform by AI. Amid growing 911 staffing shortages, with 82% of 911 centers reporting critical staffing shortages, RapidSOS enables telecommunicators to work seamlessly in one system with streamlined communication, bridging the gap between 911 and their community with data to improve safety.

“911 does an incredible and heroic job every day despite increased call volumes, reduced staffing and disparity in systems,” said Michael Martin, CEO of RapidSOS. “RapidSOS is designed for public safety, with public safety, and we’ve heard firsthand what they need. With over 10 years of experience and a quarter of a billion dollars in research and development, RapidSOS UNITE consolidates the tools they need into a single intelligent security platform to ease the cognitive load and their workflows.

Connecting Critical Emergency Data to 911

For years, RapidSOS has provided 911 with critical emergency data from millions of connected devices. RapidSOS UNITE’s 2025 updates build on this foundation, expanding the range of connected sources including schools, businesses, vehicles and IoT devices. These connections provide 911 with instant access to vital caller data in more than 170 million emergencies per year, including:

• Caller location, emergency contacts and health profile
• 11,000 schools connected
• Tens of millions of connected vehicles, trains and trucks
• Video streaming from mobile phones and connected security cameras

Uniting call intelligence with AI for all calls

While callers only see the emergency at hand, 911 telecommunicators race against time, navigating multiple systems on six screens and two computers managing countless passwords to handle routine calls. In times when seconds separate life from death, this technological maze can cost precious time.

RapidSOS is redefining the way telecommunications handles emergency calls by integrating AI-based tools into its platform. RapidSOS UNITE consolidates emergency information so the telecommunicator can view all call data in one convenient pane. From RapidSOS UNITE, a telecommunicator can access:

• Unified tools for voice, text and video communication: With the added HARMONY layer, 911 calls are transcribed and translated in real time, allowing an English-speaking telecommunicator to handle calls regardless of language and bridge language gaps to speed up emergency responses. These enhancements, combined with text, video and data communication tools from connected devices, ensure that telecommunicators can access the rich context contained in each call and act accordingly.
• Extensive SOP integration: HARMONY can be trained on the standard operating procedures of an ECC, so it automatically displays relevant guides during calls, ensuring telecommunicators have the tools and information they need to take rapid and safe decision-making.
• Non-Emergency Call Automation: In August 2024, RapidSOS launched Alarm Call Automation, using HARMONY to automate and process alarm calls from surveillance companies. Now, HARMONY’s expanded capacity will cover all non-emergency calls, allowing telecommunicators to focus on emergencies requiring human intelligence and empathy.

“Every day, 911 telecommunicators are inundated with calls that are not emergencies and spend time responding to calls about trash pickup, broken water pipes or street light outages. That’s not where their time or attention is needed,” said Karin Marquez, Public Safety brand director at RapidSOS. “HARMONY eliminates all the noise and allows telecommunicators to focus on incidents that require their highly skilled skills and human connection. »

Share information widely

RapidSOS UNITE also allows 911 to share information across jurisdictions
borders.

Already connected to 1 million field responders and through 1,300 CAD integrations, RapidSOS advances interoperability by making it easier for agencies to share critical intelligence with neighboring jurisdictions and field responders.

Leveraging Agency Share and Chat functionality, agencies with computer-aided dispatch (CAD) information integrated into RapidSOS UNITE can share that information with neighboring 911 centers for mutual aid, creating interoperability between systems. Disparate CAD.

“Telecommunicators already rely on RapidSOS UNITE on a daily basis to simplify their work. Integrating CAD data sharing makes it easier than ever for agencies to achieve interoperability, improving coordination and response times when every second counts,” Marquez said.

RapidSOS is a trusted public safety company with over 10 years of experience and a quarter billion invested in research and development to provide 911 with critical emergency context information from the devices consumers use every day. RapidSOS today covers 99.7 percent of the U.S. population and six other countries. On December 10, 2024, RapidSOS is hosting the UNITY EVENT: SPECIAL to share these new features in detail with 911. Watch the live stream of the event at 2 p.m. ET on December 10, 2024 at
https://rapidsos.com/unite-special-event/.

About RapidSOS
RapidSOS is an intelligent security company that leverages artificial and human intelligence to merge vital data from more than 540 million connected devices, applications and sensors from more than 200 global technology companies to more than 21,000 agencies. public security in six countries. Whether it’s a dangerous moment or an emergency, RapidSOS Ready devices, vehicles, homes or buildings deliver essential data to the right place, when it matters most. Learn more about www.RapidSOS.com.